Frequently asked questions
How will you value my car?
We use a system that we have developed over the 20 years we have been in the business. When it comes to pricing and valuation we use guides and auction prices to make sure our valuations are Market. We combine this with all that experience we've gained and so far our customer feedback indicates we're pretty accurate.
I want to sell my car but the timing belt and gearbox needs replacing. Is there any point in getting in touch?
Yes of course. We buy cars in all sorts of states of repair even when it may seem the car is unsalvageable.
I’ve been offered more money by a car dealer to part exchange my car. Will you do this?
We don't do that no. For us it's all about keeping things simple. You know exactly what you're getting with us - we offer cash for your car at one, simple price, no deals, no catches. In the past we have had reports from customers who thought about doing this but realised the dealer was making them feel like they were getting good value for money by offsetting a large margin against the valuation of the part exchange. We don't want a reputation for that kind of thin as we've worked hard to build our customer's trust.
When do you transfer the money for the car?
When you’re trying to sell your car we know that getting hold of the money is an incredibly important part of the process. Because we want to make things easier for our customers, we will always aim to have it with you within 24 hours. We can be flexible in terms of how the payment is made so let us know what you prefer - cash, cheque, transfer.
If I don't have my V5 registration document does that matter?
You will need a V5 to be able to sell the car. If you don't have it for whatever reason, all you have to do is complete a V62 online at www.direct.gov.uk or pick one up at the post office. It must be registered in your name and at your address.
Will you buy a car with no MOT?
Yes, even a car with no MOT is still useful to us. Although you might think the car is worthless, we take a lot of different cars in varying states of disrepair with all sorts under the bonnet. All we will do if the car requires work is take this into account in our valuation.
Do you take Left Hand Drive cars?
Yes, we have plenty of experience with LHDs before so these are no problem. Give us a call and we'll give you a quote.
Are you interested in imported cars?
With imported cars the valuation system is slightly different but we are still very interested in them. If you need us to explain the system to you before we go ahead with anything, we can do.
If there is damage to the bodywork will you still take it?
Yes even if it's damaged we are still interested. Give us a call and we can give you a quote.
I still have outstanding finance attached to my car will you buy it?
Yes that's not a problem. If you want to sort that out yourself you can or we can do it for you it. If you’d like to do it yourself you can contact your finance company to get written confirmation from them that they have received full cleared payment from you. You then need to pass this to us and that's all we need.
If you'd rather we dealt with it for you, you just need to obtain a written settlement figure from the company and then we will deduct this amount from the valuation of your car and pay the company on your behalf. You do need to obtain the statement yourself to comply with data protection laws but we can do the rest after that.
Please note that should you owe the finance company more than the sale price of your car we will need you to pay the balance of the excess before we come and collect the car.
I’ve been offered £2,000 part exchange allowance for my used car against a new vehicle with the Government's scrappage scheme. Should I do it?
We are able to offer some really competitive deals that could work out as much as the scrappage scheme discount. Give us a call and we'd be happy to talk you through your options, no strings attached. Remember also there is an immediate loss involved in buying a brand new car which can make the offer much less attractive when you look at the detail. You may also fund carmakers increasing their prices to balance out the discount - sometimes these things ate too good to be true!